WARRANTY POLICY
Circuit boards are warranted for 13 months from date of shipment. Printers are warranted for 100 days from date of shipment. We warrant all boards and printers to be free from defect for the time period stated above. Items failing in warranty will be repaired or replaced at no charge.
PPC is not responsible for lost customer sales or items that have been damaged by misuses, abuse, acts of God, improper installation or liquid spills. Damage from shipment must be reported to the carrier immediately and reimbursement must be made by the carrier. We do not pay for mileage or labor.
Original Equipment Manufacturers (OEMs)
PPC is not associated in any way with Gilbarco, Wayne, Tokheim or other OEM manufactures. We use their names and part numbers for reference only. Products of Petroleum Parts Canada Inc. are repaired and rebuilt to our specifications and are not products of the listed manufacturers.
RETURN POLICY
Please ship returns to the following address freight prepaid:
Petroleum Parts Canada Inc.
17 Rayborn Crescent
St. Albert, AB T8N4A9
For all returned parts – excluding cores – a 30% restocking fee will be applied. After submitting the Return Goods Authorization (RMA) form, you will be refunded for the remaining amount.
We reserve the right to charge for damaged or missing components. You will be notified prior to any additional charges being added to the invoice. All items must be returned in static-safe packaging to protect our mutual investment.
Core Returns
On all orders, the core must be returned within 60 days. After 60 days, if the core has not been returned, a charge equal to the net selling price of the core may be applied. Cores must be returned in a like-for-like manner or an upgrade charge may be invoiced. Cores that are damaged beyond repair or are not able to be rebuilt will not be accepted or honored for exchange.
Please complete the Return Goods Form and send it to PPC with the returning cores.
SHIPPING POLICY
FEDEX and UPS are our carriers of choice. At time of account set up, we will give our customers the opportunity to use the third-party billing option. This will allow them to take advantage of their established discounts with FEDEX or UPS; otherwise we will prepay and add the charges to the invoice.
account terms
Standard Account
Province Sales/Use Tax: If you are exempt from Sales Tax, you must provide a copy of your Tax Exemption Certificate for all applicable provinces.
PPC credit terms are NET 30 days unless otherwise stated or paid by valid credit card. Past due balances shall be charged an interest charge of 1.5% per month. Past due accounts are also responsible for all collection fees, legal fees, and/or court costs related to the collection of the past due account.
Payments shall be applied first to accrued interest charges and second to payment of principal.
Applicable Law
In the advent of any action brought to enforce this agreement, these terms and conditions shall be governed and in accordance with the laws of the province of Alberta. To be granted credit, the undersigned will/will not submit a financial statement. Any misrepresentation in this application will be considered evidence of fraud since this information is the basis for the granting of credit. As an inducement to grant credit, the undersigned warrants that the information submitted is true and correct. PPC is authorized to investigate the references listed to establish credit.
Priority Account
New customers wishing to establish credit need to simply fill out our credit application. Call us for an application or you can find it here. Prior to credit approval, initial orders may be placed using Visa or MasterCard.
Established customers qualify for the following terms.
- 4% Prepayment Discount
- 2% Net 10 Day Discount
- Net 30 Day Terms
To receive the 4% Prepayment Discount, a company check, money order, cash or completed wire transfer must be received prior to shipment. To receive the 2% Net 10 Day Discount, payment must be received no later than 10 days after the date of invoice. We send invoices on the same day as shipment. Accounts not paid by the Net 30 Day Terms will be charged interest at an APR of 2% and will be subject to COD or prepayment terms.
PLEASE REMIT ALL PAYMENTS TO:
Petroleum Parts Canada Inc.
17 Rayborn Crescent
St. Albert, AB T8N4A9
Privacy
1. Important Information
1.1 Changes to this Privacy Policy
We may update this Privacy Policy occasionally by posting a new version of this document online on our Privacy Policy page. Please check this page frequently to review any changes. If we make any changes to this page, we will post the revised Privacy Policy on our website. This will help you to become fully aware of what information we collect, how and where we use it, and to disclose this to you.
1.2. Contact Us
If you have any questions about this Privacy Policy or how we use the information provided from you, please send us an email at info@petroleumparts.ca or by mail to:
Petroleum Parts Canada Inc.
17 Rayborn Crescent
St. Albert, AB T8N4A9
Attn: Privacy
2. Information We Collect
2.2 Personal Information
We ask for personal information such as your email address, name, phone number and company name when you request an account at PPC, or if you exchange communications with us. Personal information can also include information about any transactions when using our website. Phone calls may be recorded for quality assurance. We reserve the right to retain any conversation held through contacting us via email and may collect content provided from you when interacting with our site. We use this information to operate and provide specific features and functions for the user to further enhance their experience.
2.3 Analytical Information
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the information provided on our website. These third-party tools collect information sent by your web browser or mobile device, including information that assists us in improving the overall customer experience. This information includes your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
See the Navigational Information section below.
2.4 Payment Information
PPC collects and processes payment information through third party PCI-compliant service providers. This information includes credit card numbers and billing information.
3. How We Use Information We Collect
3.1 External Websites
Our website provides links to other websites. We do not control and are not responsible for the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and any other policies they may have.
3.2 Public Forums
We offer publicly accessible blogs. Please keep in mind that if you directly disclose any information through our blogs, this information may be collected and used by others. We will correct or delete any information you have posted on our website if you so request, as described in "Opting Out and Unsubscribing" below.
3.3 Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by PPC on the website and other means of communication. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership and the uses of your Personal Information.
3.4 Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
3.5 Use of Personal Information
We may use your Personal Information:
- to improve your browsing experience by personalizing the website to better fit your needs
- to send information to you which we think may be of interest to you by post, email, or other means
- to send you marketing communications relating to our business
- for customer testimonials on our website, which may contain Personal Information but not limited to a customer’s first name
3.6 Use of Credit Card Information
If you give us credit card information, we will hold your information on file and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
3.7 Security of your Personal Information
PPC will never sell your Personal Information or Payment Information to any third party; we do not control how any third parties use the Personal Information.
Our third-party tools use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. They secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our website and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
3.8 Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the products other services we provide, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. If requested, we will provide you with access to all of your information stored while interacting with us before removing the data. We may, unless legally prohibited, delete all customer information, including your personal information, from our records.
3.9 International Transfer of Information
To facilitate our operations internationally, we may transfer and access Personal Information from around the world, including the Canada. This Privacy Policy shall apply even if we transfer Personal Information to other countries.
4. Navigational Information
4.1 Cookies
PPC and its third-party services use cookies or similar technologies to analyze trends, administer the website, track visitors’ movements around the website, and to gather demographic information about our user base as a whole.
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.
If you choose to decline cookies, you may not be able to fully experience the interactive features and customization of our website each time you visit.
4.2 Log Files
We may collect demographic information, such as your postal code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personal information. There is information about your computer hardware and software that is automatically collected by us. This information can include but is not limited to: your IP address, browser type and geographical location. This information is used by Petroleum Parts Canada Inc. for the operation of our website, to maintain quality of our website, and to provide general statistics regarding the use of the Petroleum Parts Canada Inc. website. For these purposes, we do link this automatically-collected data to submitted Personal Information such as name, email address, address, and phone number.
4.4 Advertising
We may partner with a third-party ad network to manage our advertising on other websites. Our ad network partners may use cookies and web beacons to collect non-personal information about your activities on other websites to provide you targeted advertising based upon your interests.
5. Opting Out and Unsubscribing
5.2 Acceptable Use Function
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, or by sending an email to us at info@petroleumparts.ca, or by mail to:
Petroleum Parts Canada Inc.
17 Rayborn Crescent
St. Albert, AB T8N4A9